ORDER MODIFICATIONS OR CANCELLATION

After your order has been placed, you have 12 hours to contact our customer service and request order modifications or a cancellation. After 12 hours, your order has already been placed in production and can no longer be modified.

FULL COVERAGE Return/Exchange Policy

The following reasons are covered by our 30 day FULL COVERAGE Return/Exchange Policy. 

  1. The product customization information does not match or an error in customization.
  2. Stained.
  3. Wrong or mismatched size.
  4. Wrong or lost shipment.

Please contact our support team for any items that arrived damaged, defective, or the wrong item arrived, including some photos of the item.

LIMITED COVERAGE Return/Exchange Policy

The following reasons are covered by our 30 day LIMITED COVERAGE Return/Exchange Policy. The customer is responsible for the return postage fees and replacement postage fees. Shipping fees are non refundable. 

  1. Choose the wrong size for the product.
  2. Personal reasons due to personal taste, changed mind etc…

NO RETURN & EXCHANGE

The following reasons are NOT covered by our 30 day return policy. We are not liable for these issues.

  1. Custom and personalized orders made especially for you are non returnable. These are items where a customer has requested specific attributes (e.g., finish, color, size) or where a manufacturer builds only to order.
  2. The item is the wrong size, color, style due to the buyer’s mistake.
  3. The buyer claims that his/her item is unacceptable without providing us with any pictures as proof.
  4. The buyer sends the item back without proper returns requests.
  5. Product damage caused by exposure to corrosive substances or chemicals.
  6. Product damaged by misuse, mishandling, or poor-maintenance.
  7. Items that have been washed, worn or soiled and damaged resulting from customer’s handling.
  8. Products that exceed the return processing time limit. (30 days after the order is signed)
  9. Coupon code or gift card.
  10. The product model in the shopping order applied for return or exchange does not match the product sent back.
  11. Partial returns or exchange of products from a set item is not acceptable.

Return & Exchange Service Procedure

1. Please contact our customer support team via email to request details such as return authorization and return instructions and attach clear photos of  the items that represent a quality issue.

2. In order to ensure that your return is successful, you must inform the customer service of your return needs before returning it. Failure to notify customer service of your return request in advance puts a risk for lost package/s and your return request will not be accepted (our mail room will not accept unannounced packages and will be returned by the courier or post office back to origin). Also, please note that the “Ship From” address is different from the address of our Returns Acceptance Center and you cannot return items by sending them to the shipping address on the package.

If you sent your return to the wrong address and If you did not follow the return instructions/methods instructed through email etc.The additional costs (including customs declaration fees such as customs duties) will be deducted from the refund.

Precautions for return and exchange

1. Items that are being returned should be new and unworn. They should be kept in their original condition in which you received them.

2. The points given for this purchase will be automatically deducted from the corresponding points value after a successful return (only for sites that offer rewards points)

3. Coupon codes expire after use and cannot be restored after return.

Refund Procedure:

1. After receiving your returned item, we usually process your return within 1-3 business days. You will receive an email notification and you are required to reply to the email as soon as possible after receiving the notification.

2. We usually begin processing refunds within 1-2 business days of receiving a return, order cancellation or any other reason for a refund. Refunds will be processed using the same payment method as when you purchased the product, unless we have expressly agreed, in our sole discretion, to use a different payment method. Notwithstanding the above, regardless of payment method, all refunds must be deposited into an account in the name of the original payment method account holder.

3.Explanation of refund time: Please note that it may take additional time (approximately 10 business days) for the refund to be reflected in your account. The timing of the refund will depend on the billing cycle of the payment gateway (e.g. your credit card billing processing cycle) or your financial institution. If we have made a refund in our system, but the refund has not reached your account for more than 10 working days, please contact your payment method provider or financial institution to inquire.

Contact us:

Email: [email protected]

Manufacturer Address: 

Receiver: Chen jiasheng

Address: xingrong Co., Ltd. haungshi 61street, lichen district, Putian City, Fu Jian Province 351100, China.

Phone number: +1 979-216-3445

Customer Support Address: 146 True Apple Lane Saint Albans WV 25177

    Business Hours: Mon – Fri: 8am-8pm, GMT+7